How can we help?

Contact us

Write to hello@notii.site. A person reads every message.

Signed in to the app? Choose Feedback in the sidebar, in the editor’s top bar or in Help. Your message comes straight to us, and we can reply to your email address.

When you report a problem, tell us what you did, what you expected and what happened instead. A screenshot helps. Never send us your password: we will never ask for it.

Looking for how something works? Help in the app has the full guide. Anyone can read and search it, and once you’re signed in you can ask AI about it.

Your account

I can’t sign in

On the sign-in page, choose Forgot password? to reset your password with a code by email. If you signed up with Google, choose Continue with Google.

My projects are missing

Continue with Google and a password are separate accounts, even with the same email address. Sign in the way you did when you made your projects. To open a project you were invited to, use the address the invitation went to.

The code never arrived

Codes come from hello@notii.site, so check your spam folder for that address. Then choose Send a new code on the same screen, or Forgot password? again if you’re resetting your password.

Change your email address

Settings shows the address you’re signed in with. To change it, email hello@notii.site from that address.

Delete your account

Email hello@notii.site from your account’s address and we’ll delete your account and everything in it within 30 days. Export what you want to keep first.

Working with others

Invite people

In the editor, choose Share to invite people by email as editors or viewers, up to 20 addresses at a time. Only a project’s owner can invite people.

An invitation didn’t arrive

Ask them to check their spam folder for hello@notii.site. The project’s owner can send it again from Share, once a minute. They’ll need to sign in or create an account with the address the invitation went to.

Turn off comment emails

Settings → Email turns off emails about replies and resolved comments. Invitations and @mentions are always sent.

Leave a project

On the home page, open the project’s menu and choose Leave project.

Your projects and files

Export your screenshots

In the editor, choose Export for a ZIP or folder of the sizes you need, with a guide to where each file goes. It can also lay files out for fastlane, or make SVGs for Figma. Appscreensii doesn’t upload to App Store Connect or Google Play directly.

Keep a copy of a project

On the home page, open the project’s menu and choose Export project file. Appscreensii keeps only the latest version of a project, so this is the way to save one as it is now.

Deleted a project by mistake?

Choose Undo in the message that appears. After that, email hello@notii.site within 30 days and we can restore it.

Who can see my projects?

Only you, until you invite people. There are no public share links. See the privacy policy for what people in a project can see and do.

The AI

The AI can make mistakes. Check what it makes before you ship it, especially translations: a redrawn screenshot can change words or details, and you can edit any caption or swap any screenshot for one language.

Stop AI from seeing screenshots

Turn off Allow AI to see screenshots in Settings → AI. AI review and translating screenshots still send pictures if you start them. The privacy policy lists what each feature sends, and to whom.

The stores

Will Apple and Google accept my files?

The sizes come from what App Store Connect and Google Play take, and sizes App Store Connect refuses are marked as such. Checks flag common problems, but approving your listing is always up to the store.

Browsers and devices

The editor is made for a computer, in a current desktop browser. The eyedropper and export to a folder need a Chromium browser, such as Chrome or Edge.

Price

Designing costs nothing. Exporting images needs Pro: a 7-day free trial, then US$12 a month, or US$10 a month billed annually. It’s all in the terms.

The trial starts the first time you export, when you add a card. The card isn’t charged for 7 days, and we email you 3 days before it is. To cancel, open Settings → Plan & billing → Manage billing. Cancel before the trial ends and you pay nothing. A project owner’s Pro covers everyone in that project, and exporting your Appscreensii project file is always free.

Limits

• Files: up to 25 MB each, in PNG, JPEG or WebP.
• People: up to 200 on a project, and up to 20 invited at a time.
• Emails: up to 100 invitation and comment emails a day per person.
• AI: up to 60 requests a minute from one network.
• Questions to AI in Help: up to 30 a day per person.
• Feedback: up to 10 messages a day per person.

Policies

• Privacy policy: what we collect, why, who helps us run Appscreensii, and your choices.
• Terms of service: the rules for using Appscreensii.

Found a security problem? Email hello@notii.site and we’ll get back to you quickly.